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Supporting CallerID

We are now fully supporting CALLER ID for the prevention of SPAM. For those domains we support we will be adding the records over the next few days. There is a wiki article which describes the records which you must add: http://www.stafford-itservices...

Published 1 Sep 2010 8:51 by Darren McCarthy

Filed under: Notices, Spam Protection, Config Changes, 2010
Additional Anti-Spam Issues

Today we have switched on an additional protection for your inbox. “If the sender of the e-mail does not come from a real registered domain then we will block the transmission of the message into the servers.” We hope this will further reduce the amount...

Published 31 Aug 2010 12:37 by Darren McCarthy

Filed under: Spam Protection, Config Changes, 2010
New version of Mail System

Just a couple of minor fixes in this release: - Fixed stability issue in overloaded WebMail interface. + Added support for BlackBerry Enterprise Server 5.0.2 and BlackBerry Enterprise Server Express 5.0.2.

Published 30 Aug 2010 15:04 by Darren McCarthy

Filed under: URGENT ISSUES, Maintenance Cycle, 2010
Adjusting Spam Filters

Just to let you know that we are adjusting the spam filters. The biggest change is that we NO longer block any e-mail which has a valid SPF record. Even if the message is spam we now deliver them to the junk mail folder. The exception to this is the attachment...

Published 28 Aug 2010 8:11 by Darren McCarthy

Filed under: Config Changes, 2010
Delayed Mail - Emergency Outage

When's this work happening? 12:30pm today (6/8/2010). What does it affect? Access to all mail clusters How long will it take? Up to 4 hours. What does the work involve? The main core db server for the mail requires a reboot to cure slow mail...

Published 6 Aug 2010 12:13 by Darren McCarthy

Filed under: URGENT ISSUES, 2010
Mail Connector Upgrades - version 7.1

New Supported Platforms Outlook 2010 Safari 5 iPhone 4 openSUSE 11.2 Red Hat Enterprise Linux 5.5 Ubuntu 10.04 LTS Outlook 2010 Support Kerio Outlook Connector (Offline Edition) supports Outlook 2010 iPhone 4 Support Over-the-air contact synchronization...

Published 3 Aug 2010 13:41 by Darren McCarthy

Filed under: URGENT ISSUES, Upgrades, Maintenance Cycle, 2010
Listening to feedback

We have listened users feed back who say they often forget to put the “s” in the https part of the address for the webmail. We have no introduced a re-direct so if you forget to put in “s” in the webmail address it will add it for you. As a reminder the...

Published 23 Jul 2010 14:46 by Darren McCarthy

Filed under: Config Changes, Upgrades, 2010
SSL Cert Swap

When's this work happening? 8pm onwards, 26th July. What does it affect? All SSL certs on all systems will be renewed How long will it take? Up to four hours. What does the work involve? We have to renew our SSL certs on all of our mail servers Am...

Published 22 Jul 2010 4:05 by Darren McCarthy

Filed under: Maintenance Cycle, 2010
E-Mail Delivery

We experienced an issue with our internal routers this morning which has caused issues with delivery of mail and access to the mail services. Our apologies for this. We are still monitoring the issue as some customers are still reporting issues with delivery...

Published 13 Jul 2010 5:31 by Darren McCarthy

Filed under: URGENT ISSUES, 2010
Connector Update

We are upgrading the connectors today ready for the start of business tomorrow morning. Kerio Outlook Connector (Offline Edition) - Fixed mapping of shared mailboxes in Microsoft Outlook 2010. - Kerio Outlook Connector auto-configuration tool sometimes...

Published 11 Jul 2010 9:55 by Darren McCarthy

Filed under: Upgrades, 2010
Outlook 2010 Support Issue

If you are running Outlook 2010 please do not enable conversation view as this may lead to Outlook 2010 to crash. At the moment we have no working fix to this issue.

Published 23 Jun 2010 8:04 by Darren McCarthy

Filed under: Notices, 2010
Power Supply Interruption

Please note that all e-mail servers will be down during the following hours: Date 23/6/10 Time 21:00 thru 22:00 How does it affect me? You will not be able to gain access to any new mail or access webmail servers during the outage. Do I need to do anything...

Published 23 Jun 2010 7:02 by Darren McCarthy

Filed under: URGENT ISSUES, Maintenance Cycle, 2010
Archiving for compliance and governance

We have listen to your feedback and requests for the ability to better recover and store all e-mail conversations for audit purposes. We have completed our rollout of the archive servers. These servers now provide full archiving of all inbound and outbound...

Published 19 Jun 2010 4:29 by Darren McCarthy

Filed under: Upgrades, 2010
Corruption in the SPAM Filters

We have found a corruption in the spam filters and have performed a reset of the SPAM filters. This should help stop the false positives that many users were experiencing. The reverse side of this is that you will be getting more spam for a short time...

Published 16 Jun 2010 6:11 by Darren McCarthy

Filed under: Spam Protection, 2010
E-Mail Routing Issues

We are experiencing issues with outbound mail. Mail maybe delayed as a result of the issue. The issue is external to us and we have raised the issue with our supplier. We will keep you posted as soon as we know more. Thanks

Published 16 Jun 2010 5:07 by Darren McCarthy

Filed under: URGENT ISSUES, 2010

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SiTs - E-Mail Service News

Blogs

Information Links

Syndication

Recent Posts

Tags

Archives

Supporting CallerID

Additional Anti-Spam Issues

New version of Mail System

Adjusting Spam Filters

Delayed Mail - Emergency Outage

Mail Connector Upgrades - version 7.1

Listening to feedback

SSL Cert Swap

E-Mail Delivery

Connector Update

Outlook 2010 Support Issue

Power Supply Interruption

Archiving for compliance and governance

Corruption in the SPAM Filters

E-Mail Routing Issues