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DNS Servers–Emergency Outage

When's this work happening? Early tomorrow morning, 8th August. What does it affect? The routing of all traffic across Sits network. How long will it take? Up to 20 mins. What does the work involve? We will be resetting the DNS servers Am I likely...

Published 6 Aug 2010 12:16 by Darren McCarthy

Filed under: Message Servers, E-Mail, VOIP, HelpDesk, Web Site, 2010, Network
Issue with logging into portal

If you have been experiencing issues with logging onto the portal then please clear your internet browser caches. http://www.stafford-itservices.co.uk/wikis/techtips/clearing-cache-and-cookies.aspx and this should clear your problem. Thanks

Published 1 Aug 2010 17:17 by Darren McCarthy

Filed under: HelpDesk, Web Site, 2010, Network
Helpdesk Upgrade

Last night we deployed a small patch to the helpdesk to correct issues with attachments.

Published 20 Oct 2009 2:39 by Darren McCarthy

Filed under: 2009, HelpDesk
Phones Fixed

Our appologies for our issue with the telephone lines. This was tracked to an issue with our wholesale supplier. This has now been corrected.

Published 7 Sep 2009 8:40 by Darren McCarthy

Filed under: 2009, VOIP, HelpDesk
HelpDesk Update

There will be a small update to the helpdesk software. This is to correct a few minor issues but to add the ability to reply to the e-mails generated by the help desk and automatically get the information appended to your help desk ticket.

Published 9 Jul 2009 12:03 by Darren McCarthy

Filed under: 2009, HelpDesk
Capacity Warning

All customers should be aware that we are currently experiencing capacity issues. We have lost one of the lines into the VOIP hosting facilities. We are working with our provider to get this fixed as soon as possible. We will post updates as soon...

Published 19 May 2009 8:44 by Darren McCarthy

Filed under: 2009, E-Mail, VOIP, HelpDesk, Capacity

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DNS Servers–Emergency Outage

Issue with logging into portal

Helpdesk Upgrade

Phones Fixed

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